Last Updated: December 22, 2025
Introduction
Jukee (“we,” “our,” or “us”) operates a B2B music streaming and audio advertising platform that provides curated music experiences and audio advertising solutions to retail venues and businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and APIs (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Information You Provide to Us
Account Information
- Email address
- Display name
- Profile picture
- Organization/company name
- Role within your organization
Business Information (for Advertisers and Retailers)
- Company name and contact details
- Billing information
- Campaign content and preferences
- Store/venue information
Information Collected Automatically
Usage Data
- Music and audio message play events
- Skip and like interactions
- Campaign engagement metrics
- Feature usage and activity logs
Device and Technical Information
- IP address
- Browser type and user agent
- Device identifiers (for streaming devices)
- Geographic location (country level, derived from IP)
Streamer Device Data
- Device registration information
- Playback status and history
- Music detection data (for devices with detection capabilities)
Information from Third-Party Authentication
When you sign in using a third-party authentication provider (such as Google), we may receive:
- Your email address
- Display name
- Profile picture URL
- Account identifier
We use Descope as our authentication provider, which may support Google OAuth and other sign-in methods. Please refer to Descope’s Privacy Policy for information on how they handle your authentication data.
How We Use Your Information
We use the information we collect to:
- Provide and maintain our Services: Deliver music streaming, process advertising campaigns, and manage your account
- Personalize your experience: Customize content and features based on your preferences and role
- Process transactions: Handle billing, payments, and campaign management for business users
- Communicate with you: Send service-related notifications, updates, and support responses
- Analyze and improve: Monitor usage patterns, troubleshoot issues, and enhance our Services
- Ensure security: Detect fraud, enforce our terms, and protect our users and systems
- Comply with legal obligations: Meet regulatory requirements and respond to legal requests
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who assist in operating our Services:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud Platform | Cloud hosting, storage, and infrastructure | All service data |
| Descope | Authentication and user management | Account credentials, profile data |
| Cloudflare | Security, CDN, and access management | IP addresses, request data |
| OpenAI | AI-powered content generation | Campaign content, text prompts |
| ElevenLabs | Voice synthesis for audio ads | Text content for voice generation |
Business Partners
- Retailers: We share aggregated analytics and campaign performance data with retailers hosting our streaming devices
- Advertisers: We provide campaign performance metrics and audience engagement data
Legal Requirements
We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Jukee, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years |
| Activity logs | 2 years |
| Play event data | 2 years |
| Raw music detection data | 2 hours (auto-deleted) |
| Aggregated analytics | 7 days to 2 years (varies by type) |
| Billing records | 7 years (legal requirement) |
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption in transit (HTTPS/TLS)
- Secure cloud infrastructure on Google Cloud Platform
- API key management through Google Cloud Secrets Manager
- Access controls and authentication requirements
- Activity logging and audit trails
- Regular security assessments
Your Rights and Choices
Depending on your location, you may have the following rights:
Access and Portability
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information, subject to legal retention requirements.
Restriction
Request that we limit how we use your information.
Objection
Object to certain processing activities, including direct marketing.
Withdraw Consent
Where we rely on consent, you may withdraw it at any time.
To exercise these rights, please contact us at privacy@jukee.ai.
Google API Services
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
When you authenticate using Google:
- We only request access to basic profile information (email, name, profile picture)
- We do not access your Google Drive, Gmail, Calendar, or other Google services
- We do not share Google user data with third parties except as necessary to provide our Services
- We do not use Google user data for advertising purposes unrelated to our Services
International Data Transfers
Our Services are hosted on Google Cloud Platform with servers primarily located in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We implement appropriate safeguards for international data transfers, including standard contractual clauses where required.
Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@jukee.ai.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out: Opt out of the sale or sharing of personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Do Not Sell or Share My Personal Information: We do not sell personal information in the traditional sense. However, some data sharing for advertising analytics may constitute “sharing” under CCPA. To opt out, contact us at privacy@jukee.ai.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland:
Legal Basis for Processing
- Contract: Processing necessary to provide our Services
- Legitimate Interest: Analytics, security, and service improvement
- Consent: Marketing communications and optional features
- Legal Obligation: Compliance with applicable laws
Data Protection Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze usage patterns
- Ensure security
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending you an email notification (for significant changes)
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Jukee
Email: privacy@jukee.ai
Website: https://jukee.ai
For data protection inquiries in the EU, you may also contact our representative at the address above.
Additional Disclosures
Administrator Access
Authorized Jukee administrators may access user accounts for support, troubleshooting, and security purposes. All such access is logged and auditable.
Audio Content
Audio advertisements created using our platform may be played in public retail environments. Advertisers are responsible for ensuring their content complies with applicable laws and regulations.
Device Data
Streaming devices deployed at retail locations collect playback and operational data. This data is associated with the business location, not individual consumers visiting those locations.
